Eleri Ellis and Debra Jones, Complaints Advocates, North Wales Community Health Council were our guest speakers at our Zoom meeting on 2 March. There are times we all need help to speak up about concerns/complaints if we – patients, carers, relatives – feel let down by our local health board or social care service. It can be difficult to know who or where to turn to or what to do. We may not always feel confident about getting in touch with the local health authority or hospital; or know who to contact; or the right questions to ask, or what exactly we want to say or how to say it.
The Advocacy Service can help raise those concerns/complaints through its role in providing a free, independent, confidential, non-legal, client-led service. They are able to help patients or their representative in making a complaint under the N.H.S. Complaints Procedure.
The Advocacy staff are well-trained and committed to the central principles of independence, confidentiality, best interest and empowerment. All services are conducted in a friendly and professional manner, the end aim being to resolve issues satisfactorily, but also encouraging the health board to learn and improve their services.
For further details: Tel: 01248 679284 or 01978 356178. Email: admin@waleschc.org.uk