Conflict Resolution Day is a global event, intended to promote the concept of peaceful conflict resolution and was created in 2005 by the Association for Conflict Resolution (ACR). It takes place on the 21st October each year. The main purpose of Conflict Resolution Day is to increase awareness of the various peaceful, non-violent methods of conflict resolution available. What are these non-violent methods? Mediation Mediation is a structured, interactive process where an impartial third party assists disputing parties in resolving conflict through the use of specialised communication and negotiation techniques. All participants in mediation are encouraged to actively participate in the process. is a “party-centered” process in that it is focused primarily upon the needs, rights, and interests of the parties. The mediator uses a wide variety of techniques to guide the process in a constructive direction and to help the parties find their optimal